Send a Case

Send Your Cases to Thompson Suburban Dental Lab for Quick, Quality Results!

Thompson Suburban Dental Lab offers high-quality dental restorations with quick turnaround times. There are three ways to send us cases: digital, analog, and through MyLabConnect. To learn more about how to send us a case, please check out the rest of the page for directions. We look forward to working with you to create beautiful, functional results for your patients.

Account Set-Up
Send a Digital Case
Send a Traditional Case
Packing & Shipping Instructions

How to Set Up Your Account

If you are sending your first case to Thompson Suburban, you need to provide basic practice and dentist information to ensure the case is designed to your preferences and delivered seamlessly.

Please fill out the New Account Form or contact your Thompson Suburban sales representative or Thompson Client Experience team at 800-234-2109  for assistance.

How to Send a Digital Case

If you are a new customer, please make sure your account is set up. [link to #account above] If you are an existing customer, you can edit your digital case preferences in your MLC account.

Also, ensure that your IOS Platform has been configured using these instructions.

After connecting to Thompson Suburban Lab by your IOS Platform type, please ensure to provide the following information on your digital Rx. 

  • Scan the QR code and follow the instructions by Digital Scanner
  • Make sure all important notes are added to your notes section. Include any promo code you have here!
  • Make sure that you scan all important features including the working area, opposing arch, and the bite!
  • Hit submit! Thompson Suburban will immediately begin booking in and working on your case

Once connected and we receive your first case, you will receive login credentials for our case management portal system to track cases and interact with a Thompson Suburban team member! 

IOS Platforms

  • Open Unit Software
  • Click “Store”.
  • Go to “Labs” and type Thompson Suburban
  • Click “Install and the lab will be added as an app on the scanner

OR

  • Select Settings from your scanner
  • Click “Connections”, and then “Labs”
  • Click “Add” and search for [email protected] and submit your connection approval
Call iTero technical support at (800)577-8767. Ask to connect to a Leixir Lab by providing the Lab name and Lab Code. 
 
  • Thompson- #4942 

In Connect Case Center:

  • Login, click “My Account”
  • Use “My Favorite Labs” tab
  • Click “Search Lab” and search for Thompson

OR

For users on DS Core (newest Sirona Platform)
  • Login to DScore.com and click user profile menu in the top right corner
  • Click on practice information
  • Click on “Preferred labs”
  • Click on blue button “Add Preferred Lab”
  • Search for Thompson Subrban zip code 21093
  • Click (+) button on the right hand side

  • Login to “Medit Link” and click on “Partners” on the left hand side

  • Search for Thompson Suburban in the “Add New Partner” window

  • Click on “Request Partnership”

Visit the “Dexis IS Connect” site or from the scanner:

  • Login to “Shining 3D Cloud” and click on “Connections”
  • Then click “New” on the right-hand side of the page
  • Search for Thompson Suburban by name or [email protected]
  • Send a request to connect and the lab will accept.

 

Read Shining 3D Help Document

How to Send a Traditional Impression Case

At Thompson Suburban, we understand that some dentists may prefer to send physical impressions of their cases. We are happy to accommodate this method of case submission and are dedicated to providing the same level of service and attention to detail for traditional submissions as we do for digital submissions.

To submit a case using physical impressions, please follow these instructions:

  • We’ve Included a few Rx’s and Shipping Labels in this Welcome Kit
  • For replacements, reach out to Thompson Suburban and request Rx’s and/or shipping labels which can be sent via mail or email for printing.
  • Create the Rx and include any notes.
  • Box up the case and contact the lab, so they can schedule a pick-up
Lab Rx Forms
Request Shipping Label

Call (800) 234-2109

Thompson Client Experience team

Case Packing & Shipping Instructions

Proper care in packing your case for shipping plays a significant role in the quality of the case and service we provide. Broken and distorted pieces can result in ill fitting prosthetics which means a new impression and an inconvenience to you and your patient.

  • PACKING CASE
  • Disinfect all case materials, place in zip lock bag, write patient name on outside of bag and seal
  • Wrap models individually with bubble wrap and secure with rubber band or tape
  • Additional packing material is recommended inside box to help protect the case
  • Place loose crowns, bridges and/or shade tabs in a separate small container or labeled bag/pouch
  • Rx form, any patient images/documents that accompany case should be placed in a separate bag
  • SHIPPING CASE
  • Make note of tracking#, place case(s) inside box (putting multiple cases in each box is encouraged!)
  • Secure box with tape or rubber band
  • Put case box(s) in UPS packaging
  • Secure with sticky tape